Benjamin Quick
About Benjamin Quick
Benjamin Quick serves as the Senior Manager of National Dispatch and Technical Support at Starry, Inc., where he has significantly expanded the department and improved operational efficiency. He has a background in guest services and dispatch coordination, with experience at Boston Duck Tours and PSAV, and holds a Bachelor of Arts in Digital Post-Production from Emerson College.
Current Role at Starry, Inc.
Benjamin Quick serves as the Senior Manager of National Dispatch and Technical Support at Starry, Inc. since 2021. In this role, he oversees the National Dispatch department, which has expanded significantly under his leadership. He has been instrumental in implementing improvements to Salesforce Field Service Lightning, enhancing operational efficiency. His responsibilities also include guiding the expansion of the National Dispatch and Technical Support teams, which experienced a substantial increase in work volume from 2017 to 2022.
Previous Experience in Dispatch and Support
Before his tenure at Starry, Quick held various positions that contributed to his expertise in dispatch and customer support. He worked at PSAV as a Dispatch Coordinator and later as a Production Coordinator from 2013 to 2017. Additionally, he served as a Senior Guest Service Representative at Boston Duck Tours for one year. His experience in these roles helped him develop skills in managing teams and improving customer service processes.
Educational Background
Benjamin Quick studied at Emerson College, where he earned a Bachelor of Arts (B.A.) in Digital Post-Production from 2010 to 2012. He also attended SUNY New Paltz, focusing on Public Communication and Political Science from 2007 to 2010. His educational background provided him with a solid foundation in communication and technical skills relevant to his current role.
Achievements in Team Management
Quick has demonstrated strong leadership capabilities, maintaining 100% employee retention in his department over four years. He successfully grew the National Dispatch department from one employee to sixteen, showcasing his ability to manage and develop teams effectively. His initiatives have led to significant improvements in operational processes and customer service.
Innovations in Customer Scheduling
In his current role, Quick has developed creative methods for customer self-scheduling and rescheduling. These innovations have significantly reduced the need for extensive cloud engineering and development work. He also collaborated with data engineering to create a national appointment availability model, addressing real-time customer demand through a weighted algorithm.