Patrick Jones
About Patrick Jones
Patrick Jones serves as a Customer Success Manager for National Accounts at Stealth Monitoring, Inc. in Addison, Texas, where he focuses on improving customer retention and collaborating with law enforcement on security surveillance.
Work at Stealth Monitoring
Patrick Jones currently serves as the Customer Success Manager for National Accounts at Stealth Monitoring, Inc. since 2022. In this role, he focuses on enhancing customer satisfaction and retention. He collaborates with high-profile police investigations by reviewing video footage and coordinating with local law enforcement agencies for undercover operations. His responsibilities include gathering testimonials and case studies to highlight the effectiveness of the company's products and services.
Previous Experience in Customer Success
Before joining Stealth Monitoring, Patrick Jones accumulated extensive experience in customer success and account management. He worked at RealPage, Inc. for six years, holding positions as Implementation Consultant II and later as Customer Success Manager/Customer Solution Architect. His role involved ensuring clients received optimal value from the company's solutions, contributing to customer satisfaction and loyalty.
Background in Leasing and Property Management
Patrick Jones has a background in leasing and property management, having worked as a Leasing Professional at multiple companies including Aimco Apartment Homes and CWS Apartment Homes. His experience in this sector spans several years, where he developed skills in client relations and property management, contributing to his overall expertise in customer service.
Education and Expertise
Patrick Jones studied at the College of the Desert, focusing on Public Safety Academy and Criminal Justice from 2006 to 2007. This educational background supports his current role, particularly in collaborating with law enforcement and understanding security-related issues. His expertise in customer success and account management is complemented by his knowledge of public safety.
Achievements and Recognition
In Q2 2023, Patrick Jones was recognized as a LOV Award Winner, an accolade nominated by Executive Leadership. This recognition reflects his commitment to customer success and his contributions to the organization. His initiatives to improve customer retention and reduce churn rates have been instrumental in enhancing the overall customer experience.