Jacob Sumsion
About Jacob Sumsion
Jacob Sumsion is the Manager of Customer Success at Stellar Cyber, bringing extensive experience in customer support and network technology from previous roles at companies such as Symantec, NICE CXone, and Fortanix.
Current Role at Stellar Cyber
Jacob Sumsion serves as the Manager of Customer Success at Stellar Cyber since 2022. In this role, he utilizes his partnership, communication, and problem-solving skills to enhance customer experiences and drive success. His focus is on ensuring that customers receive the support they need to maximize the value of Stellar Cyber's offerings.
Previous Experience in Cybersecurity
Before joining Stellar Cyber, Jacob worked at Fortanix as a Customer Success Manager for four months in 2022. He also held the position of Commercial Tools Engineer at NICE CXone from 2019 to 2022, where he contributed for three years. His earlier role as a Network Protection Engineer at Symantec from 2018 to 2019 provided him with foundational experience in cybersecurity.
Military Background and Skills Development
Jacob Sumsion's military service includes roles as a Counterintelligence Special Agent and an Armored Vehicle Crewman in the US Army. His time in the military, from 2008 to 2014, instilled valuable lessons that have influenced his professional journey in cybersecurity. The skills acquired during this period have been instrumental in shaping his approach to customer success.
Educational Background
Jacob studied Network and System Administration at DeVry University, earning an Associate of Science degree from 2012 to 2013. He also attended Brigham Young University - Idaho, where he studied Pre-Medicine and received an Associate of Arts and Sciences degree from 2000 to 2002. His education has provided a strong foundation for his career in technology and customer support.
Interests and Personal Life
Outside of his professional commitments, Jacob has a passion for hiking and enjoys exploring the Wasatch Mountains and other mountain ranges. He values family time and enjoys traveling. Additionally, he has a keen interest in reading and staying updated on new technologies, which complements his career in customer success.