Vineet Kumar
About Vineet Kumar
Vineet Kumar is an Associate Manager at Sterlite Technologies Limited, where he focuses on systematic improvement plans and customer engagement to enhance service delivery. He has over a decade of experience in managing Fiber to the Home projects and previously worked at Reliance Communications as a Customer Service Account Manager.
Work at Sterlite Technologies
Vineet Kumar has served as an Associate Manager at Sterlite Technologies Limited since 2015. His role involves executing systematic improvement plans and engaging regularly with customers to enhance service delivery. He is responsible for ensuring process compliance and facilitating the smooth handover of projects to the Network Operations Center (NOC). His work focuses on maintaining high standards of operational efficiency and customer satisfaction through effective management of Service Level Agreements (SLAs).
Previous Experience at Reliance Communications
Before joining Sterlite Technologies, Vineet Kumar worked at Reliance Communications as a Customer Service Account Manager from 2010 to 2015. During his five years in this role, he operated in the New Delhi Area, India. His responsibilities included managing customer accounts and ensuring service quality, which contributed to his extensive experience in customer service and account management.
Education and Expertise
Vineet Kumar studied Computer Engineering at Sikkim Manipal University through Distance Education, where he earned a Bachelor of Science (BSc) in Information Technology from 1992 to 1997. His educational background has provided him with a solid foundation in technical skills relevant to his roles in service management and project execution. Additionally, he has expertise in managing Fiber to the Home (FTTH) projects, which includes customer site acquisition and liaising with local authorities.
Background in Project Management
Vineet Kumar has extensive experience in project management, particularly in the telecommunications sector. His work includes managing Fiber to the Home (FTTH) projects, where he oversees customer site acquisition and coordination with local authorities. This background has equipped him with the skills necessary to ensure compliance with processes and to deliver projects effectively.