StitchFix
StitchFix is a personalized styling service that delivers handpicked clothing to customers' doors, offering free shipping, returns, and a range of sizes and styles for all family members.
Services
StitchFix offers personalized styling services for men, women, and kids. Customers can receive handpicked clothing items delivered directly to their doors. The service includes free shipping and returns and does not require a subscription. StitchFix carries a wide range of sizes, including Petite, Plus, Maternity, and Big & Tall. Each Fix order has a $20 styling fee, which is credited towards any items kept. Customers can choose to have automatic deliveries or request on-demand Fixes.
Products
Items available through StitchFix start at $32. The company offers clothing for women, men, and kids, catering to a broad range of sizes such as Petite, Plus, Maternity, and Big & Tall. Customers can keep only what they love and receive a 25% discount when they keep everything in their Fix. StitchFix also has a 'Freestyle' shopping option where customers can browse and purchase individual pieces after receiving their first Fix.
Customer Experience
StitchFix allows customers to communicate with their stylists through notes, providing a customized shopping experience. They offer a 3-day try-on window for items, with the option to extend the checkout and return periods. Customers benefit from free shipping and returns on all orders, enhancing convenience and satisfaction.
Flexible Purchasing Options
StitchFix does not require a subscription, allowing customers flexibility in how they use the service. The option for automatic deliveries at a chosen frequency is available, as well as on-demand Fixes. Customers can choose to keep only what they want, with a 25% discount when they keep everything in their Fix. The 'Freestyle' shopping option allows for individual piece purchases.