Lefteris Klimentidis
About Lefteris Klimentidis
Lefteris Klimentidis serves as the Head of Customer Service at Stoiximan.gr, where he has worked since 2018. He oversees technology-driven customer service strategies and focuses on staff development and recruitment to enhance service quality.
Work at Stoiximan
Lefteris Klimentidis serves as the Head of Customer Service at Stoiximan.gr, a position he has held since 2018. In this role, he oversees the implementation of customer service strategies that leverage technology to enhance service delivery in a fast-paced industry. His responsibilities include organizing training sessions aimed at continuous improvement in customer service operations and actively participating in the recruitment process to build a customer-centric team. He also engages in mentoring and coaching staff to support their professional development within the customer service team.
Education and Expertise
Lefteris Klimentidis earned a Bachelor's degree in Management & Business Information Systems from Middlesex University, where he studied from 1996 to 1999. His educational background provides him with a solid foundation in management principles and information systems, which he applies in his current role in customer service. This expertise is critical in developing and implementing effective customer service strategies that meet the demands of the industry.
Background
Before joining Stoiximan, Lefteris Klimentidis worked at The Sposa Group as a Sales professional from 2003 to 2013. This experience contributed to his understanding of customer needs and sales dynamics, which he later applied in his customer service roles. He has been a member of Support Driven since 2018, further enhancing his knowledge and skills in customer service management.
Achievements in Customer Service Management
In his capacity as Head of Customer Service at Stoiximan, Lefteris Klimentidis has implemented technology-driven strategies to improve customer service operations. His focus on continuous improvement through training sessions and staff development has contributed to building a strong customer service team. His active involvement in recruitment ensures that the team remains customer-centric, aligning with the company's commitment to high-quality service.