Pedro Mora
About Pedro Mora
Pedro Mora is a Technical Support Engineer II at StreamSets Inc. in Texas, with extensive experience in technical support and quality assurance roles across various companies in Costa Rica.
Company
Pedro Mora currently works at StreamSets Inc. as a Technical Support Engineer II. Based in Texas, United States, he provides support for StreamSets products, including Data Collector, Transformer, Control Cloud, and the DataOps platform.
Title
As a Technical Support Engineer II, Pedro Mora specializes in troubleshooting and providing solutions for customers using various StreamSets products. His role involves deep technical support and problem-solving.
Education and Expertise
Pedro Mora has a diverse educational background. He earned a Bachelor's degree in Electrical and Electronics Engineering from the Universidad Latinoamericana de Ciencia y Tecnología between 2014 and 2018. He also holds an Associate's degree in Electrical and Electronics Engineering from Colegio Universitario de Cartago, completed in 2013. Furthermore, he obtained a Technical degree in Web Development & Web Design from Universidad Cenfotec, which he pursued from 2019 to 2022.
Background
Pedro Mora has extensive experience in technical support and quality assurance. He worked at Cloudera as a Customer Operations Engineer from 2020 to 2021, at Fiserv as a Quality Assurance Engineer from 2017 to 2020, and at Teleperformance as a Technical Support Engineer from 2014 to 2017, all in Costa Rica. Earlier in his career, he held technician roles at Grupo Electrotecnica and VICESA.
Achievements
Pedro Mora has over 7 years of experience supporting Linux systems and over 4 years supporting various data warehouses. His expertise includes troubleshooting issues with big data clients such as Hive, Kafka, HDFS, Impala, S3, Kinesis, ADLS, Event Hub, Synapse, and Snowflake. His tenure at StreamSets began in August 2021, where he continues to leverage his extensive technical background.