Jillian Heisler
About Jillian Heisler
Jillian Heisler is a Client Success Manager at Stride in San Francisco, California, where she has worked since 2019. She has a strong background in operations management and business process improvement, complemented by her previous experience in customer service and e-commerce accounting.
Work at Stride
Jillian Heisler has been serving as a Client Success Manager at Stride since 2019. In this role, she focuses on ensuring client satisfaction and success through effective management and support. Based in San Francisco, California, she has contributed to the company's objectives by leveraging her expertise in operations management and business process improvement. Her responsibilities include optimizing client service processes and utilizing advanced skills in Microsoft Excel to enhance service delivery.
Previous Experience
Before joining Stride, Jillian Heisler worked at Catching Clouds as an Ecommerce Accountant from 2014 to 2019. In this position, she gained valuable experience in financial operations and client interactions. Prior to that, she was employed at Bostons Gourmet Pizza from 2004 to 2007, where she served as both a Server and Trainer. This early experience in customer service laid the foundation for her later roles in client success management.
Education and Expertise
Jillian Heisler studied at the University of Phoenix, where she developed her knowledge in business and operations management. She also attended Smoky Hill High School, which provided her with foundational skills for her career. Her expertise in operations management and business process improvement is essential to her role as a Client Success Manager, allowing her to effectively manage client relationships and enhance service quality.
Customer Service Skills
Jillian Heisler has a proven track record in customer service, which is a critical aspect of her role at Stride. She brings a positive and energetic approach to her work, aiming to uplift both coworkers and customers. Her strong background in customer interactions and service optimization contributes to her effectiveness in managing client success and satisfaction.