Kasey Johnson, M.Ed
About Kasey Johnson, M.Ed
Kasey Johnson, M.Ed, serves as the Senior Director of Customer Success and Strategic Partnerships at StrongMind, where she focuses on enhancing customer experience and business development. With over twenty-four years of experience in education and edTech, she has held various roles, including Director of Client Success at Stride Learning Solutions and Administrator at K12.
Work at StrongMind
Kasey Johnson currently serves as the Senior Director of Customer Success and Strategic Partnerships at StrongMind. In this role, which began in 2023, Johnson focuses on enhancing customer experience and driving business development. Utilizing Salesforce and a custom playbook, Johnson empowers a team of Client Success Managers and Program Success and Achievement Specialists. This position involves collaboration with internal departments and reporting to Executive Leadership to inform strategic roadmaps and improve customer satisfaction.
Previous Experience at K12
Prior to joining StrongMind, Kasey Johnson worked at K12 in various roles from 2005 to 2012. Initially, Johnson served as a Virtual Teacher - Trainer for Virtual Models for three years. Following this, Johnson transitioned to the role of Administrator, Client Achievement, where they worked for four years. During this time, Johnson contributed to client success initiatives and gained valuable experience in the education technology sector.
Experience at Stride Learning Solutions
From 2012 to 2023, Kasey Johnson held the position of Director, Client Success - Partner Solutions at Stride Learning Solutions. In this role, Johnson developed and implemented a national tiered client service plan that resulted in a 20% year-over-year reduction in service costs. Johnson managed a client portfolio valued at over $100 million, focusing on maintaining and enhancing client relationships.
Education and Expertise
Kasey Johnson earned a Master of Education (M.Ed) from Florida State University, where they also completed a Bachelor's degree in Interdisciplinary Social Science with a focus on Economics. This educational background supports Johnson's extensive experience in the education and edTech sectors, totaling over twenty-four years. Johnson's expertise lies in creating innovative solutions to optimize customer experience and drive business development.
Background in Education
Before entering the edTech field, Kasey Johnson worked at Taylor County School District from 2000 to 2005 as a Teacher, Coach, Writer, and Trainer. This foundational experience in education provided Johnson with insights into the needs and challenges faced by educators and students, informing their subsequent roles in the education technology industry.