Claire Jacobs
About Claire Jacobs
Claire Jacobs is a Customer Success Engineer at Submittable, specializing in custom Zapier and Salesforce integrations to improve workflow automation. She manages SAML implementations and migrations, and has a Master's degree in Creative Writing from Southern New Hampshire University.
Work at Submittable
Claire Jacobs has been employed at Submittable as a Customer Success Engineer since 2020. In this role, she leads the design and maintenance of custom Zapier integrations, which enhance workflow automation for clients. She serves as the project manager and primary contact for all SAML implementations and migrations, ensuring smooth transitions and effective communication. Additionally, Claire develops custom reports and dashboards tailored to client needs, aligning them with Submittable's best practices. She also designs and maintains Salesforce integrations to facilitate seamless data and process integration with Submittable systems.
Education and Expertise
Claire Jacobs obtained a Master's degree in Creative Writing/Non-Fiction from Southern New Hampshire University, where she studied from 2017 to 2019. This educational background provides her with strong communication skills, which are essential in her role as a Customer Success Engineer. Her expertise includes workflow automation, project management, and integration design, particularly with tools like Zapier and Salesforce.
Background
Before joining Submittable, Claire Jacobs worked for Missoula County Public Schools as a Behavior Specialist from 2007 to 2012. This position allowed her to develop skills in managing complex situations and understanding client needs, which she now applies in her current role. Her experience in education contributes to her ability to communicate effectively and manage projects with diverse stakeholders.