Kristen Felicetti
About Kristen Felicetti
Kristen Felicetti is a Support Manager at Substack, where she has worked since 2023. She has a diverse background in support roles, including positions at Meetup and experience in filmmaking education.
Current Role as Support Manager
Kristen Felicetti currently serves as Support Manager at Substack, a position she has held since 2023. In this role, she oversees support operations, ensuring that user inquiries are addressed efficiently. Her experience in customer support positions her to enhance the overall user experience at Substack.
Previous Experience at Substack
Prior to her current role, Kristen worked at Substack as Support Team Lead from 2022 to 2023. She also held the position of Support Specialist from 2020 to 2022. During her tenure, she contributed to the development of support strategies and improved team performance.
Experience at Meetup
Kristen Felicetti worked at Meetup in various support roles. She served as a Product Support Specialist from 2018 to 2020 and as a Community Support Specialist from 2017 to 2018. Her responsibilities included assisting users with product-related inquiries and fostering community engagement.
Educational Background
Kristen studied at Syracuse University, where she earned a Bachelor's degree in Television, Radio, and Film. This educational background provided her with skills relevant to communication and media, which she applies in her professional roles.
Early Career and Other Roles
Before her roles in support and management, Kristen worked as a Filmmaking Teacher at Manhattan Youth from 2014 to 2016. She also held positions at Harry's as a Customer Experience Associate and at Sunset Lane Entertainment, LLC as a Production Associate. These experiences contributed to her diverse skill set in customer service and production.