SuccessKPI
SuccessKPI is an award-winning cloud-native platform that integrates AI and automation to enhance customer experiences across various industries.
Services
SuccessKPI offers a comprehensive cloud-native insight and action platform designed to transform customer experiences through AI and automation. Its key features include Contact Center Insights, Speech & Text Analytics, Quality Monitoring, Agent Empower, Workforce Management, and the Playbook Builder™. The platform is user-friendly and focuses on making complex analytics accessible and actionable. It supports real-time coaching for agents, automates time-consuming tasks, and provides advanced AI-powered quantile forecasting and real-time monitoring for workforce management.
Industries Served
SuccessKPI serves a diverse range of industries including Government, Financial Services, Retail & Ecommerce, Healthcare, Travel & Hospitality, Software & Technology, and BPO Contact Centers. The platform's flexibility and comprehensive feature set enable it to meet the unique needs of these sectors, providing tailored solutions to improve customer experience, operational efficiency, and compliance.
Platform Features
SuccessKPI's platform encompasses several innovative features. The Playbook Builder™ automates real-time actions based on data insights. The platform supports high-accuracy transcription and keyword spotting in over 40 languages and offers pre-built connectors to top contact center platforms and over 100 out-of-the-box data connectors. Compliance with security standards such as SOC2, HIPAA, PCI, GDPR, CCPA, and LGPD ensures data security and privacy. Machine scoring evaluates 100% of conversations for automated quality management. The platform's design prioritizes ease of use, enabling rapid deployment and scalability for operations of any size.
Recognition and Compliance
SuccessKPI is recognized as a Workforce Optimization Leader and an AI-Powered Vendor to Watch in 2024 by Frost & Sullivan. The platform complies with multiple security standards, including SOC2, HIPAA, PCI, GDPR, CCPA, and LGPD, ensuring robust data protection and privacy. These recognitions and compliance credentials underscore SuccessKPI's commitment to excellence and trustworthiness in providing secure, efficient, and cutting-edge solutions to its clients.
Rapid Deployment and Scalability
SuccessKPI's platform is designed for rapid deployment, capable of being set up in minutes to support varying scales of operations, from 100 to over 10,000 agents. This scalability ensures that businesses of all sizes can leverage the platform's capabilities without extensive lead times, promoting agility and responsiveness in customer service operations.