Deana Smith, Certified Performance Management Professional
About Deana Smith, Certified Performance Management Professional
Deana Smith is a Certified Performance Management Professional and currently serves as the Customer Service and Client Engagement Manager at The Suddath Companies. With over 15 years of experience in sales, marketing, and training, she specializes in enhancing client and employee performance through effective customer relationship management and marketing strategies.
Work at Suddath
Deana Smith currently serves as the Customer Service and Client Engagement Manager at The Suddath Companies. She has been in this role since 2023. In this position, she focuses on enhancing client engagement and improving customer service strategies to meet organizational goals.
Previous Experience in Customer Service and Marketing
Prior to her role at Suddath, Deana Smith worked at National Corporate Housing as a Marketing Manager from 2005 to 2013. She spent eight years there, where she developed marketing strategies to improve service delivery. Following that, she worked at All American Relocation Inc. as a Sales/Move Coordinator from 2015 to 2023, also for eight years, where she coordinated sales and client interactions.
Background in Training and Development
Deana Smith has experience in training and development, having worked as a Merchandise Training Supervisor at Cedar Fair Entertainment Company for 11 months in 2014. This role involved developing training programs aimed at enhancing employee performance in a retail environment.
Education and Expertise
Deana Smith studied at the Florida Institute of Technology, where she achieved a degree in Marine Biology. She has over 15 years of experience in sales, marketing, and training, with a specialization in customer relationship management and marketing strategies to enhance performance.
Professional Philosophy and Advocacy
Deana Smith is passionate about applying principles of human behavior to help clients and employees reach their full potential. She advocates for purpose-driven organizations that invest in their employees, customers, and communities, believing in the importance of mutual trust and sustainable economic and social prosperity.