Rob Owens
About Rob Owens
Rob Owens is a Network Engineer II with extensive experience in wireless infrastructure and network management, currently working at The Suddath Companies in Jacksonville, Florida. He has a background in IT support and network administration, having held various roles within the company since 2015.
Current Role as Network Engineer II
Rob Owens currently serves as a Network Engineer II at The Suddath Companies, a position he has held since 2020. In this role, he is responsible for planning, installing, and maintaining a wireless infrastructure that includes over 300 Ruckus wireless access points. He ensures high network availability by utilizing SolarWinds applications for monitoring and performance tuning. Additionally, he manages inventory tracking and life cycle assessment of network hardware and software assets.
Previous Experience at The Suddath Companies
Rob Owens has a substantial history with The Suddath Companies, where he held multiple positions from 2015 to 2020. He began as an MIS Help Desk member, then transitioned to IT Support Lead for 10 months. Following this, he worked as a Network Technician for one year and later served as a Network Administrator for two years. His diverse roles contributed to his expertise in network management and support.
Education and Expertise
Rob Owens studied Computer Network Engineering Technology at Saint Johns River State College, where he earned an Associate of Science (A.S.) degree. His educational background provides a solid foundation for his technical skills in network engineering and support. He regularly installs, configures, and maintains a mixed environment of Cisco and Dell switches, showcasing his proficiency in network infrastructure.
Collaboration and Incident Resolution
In his current role, Rob Owens collaborates with Tier-1 and Tier-2 Internet Service Providers (ISPs) to address network events and facilitate new circuit turn-ups. He also works closely with System Administration and Security Operations Teams to resolve high-level incidents, demonstrating his ability to work effectively in a team-oriented environment.
Technical Skills and Responsibilities
Rob Owens has developed network standard operating procedure documentation and creates detailed network layouts using Microsoft Visio for all locations. He assists with the implementation and troubleshooting of WatchGuard firewall rules and policies, highlighting his technical skills and responsibilities in maintaining network security and efficiency.