Akilah Grant
About Akilah Grant
Akilah Grant is an Operations Supervisor with extensive experience in customer service within the retail sector. She has worked in various roles at J.Crew and currently holds positions as Operations Manager at J.Crew and Operations Supervisor at Suitsupply.
Current Role at Suitsupply
Akilah Grant serves as the Operations Supervisor at Suitsupply, a position she has held since 2019. In this role, she oversees various operational functions, ensuring efficiency and effectiveness in store management. Her responsibilities include managing team performance and optimizing processes to enhance customer service. Akilah's experience in retail operations contributes to her ability to lead teams and maintain high standards within the organization.
Experience at J.Crew
Akilah Grant has a significant history with J.Crew, where she has held multiple positions since 2010. She began as a Sales Support Associate, progressing to Stock Supervisor in 2014, and then to Assistant Manager from 2015 to 2017. In her current role as Operations Manager since 2017, she has managed payroll for teams exceeding 60 employees in a store with annual sales of 10 million dollars. Her extensive experience at J.Crew has equipped her with a deep understanding of retail operations and customer service.
Educational Background
Akilah Grant studied at Purchase College, SUNY, where she earned a Bachelor of Arts degree in Psychology. This educational background provides her with insights into human behavior, which can be beneficial in her roles in customer service and team management within the retail sector.
Skills and Expertise
Akilah Grant possesses strong expertise in Microsoft Excel and Microsoft Word, which are essential tools for data management and reporting in retail operations. Additionally, she is skilled in using Dayforce HCM for human capital management, allowing her to effectively manage employee information and payroll processes. Her technical skills complement her extensive experience in customer service and operations management.