Crystal Padilla
About Crystal Padilla
Crystal Padilla is a Collections Manager at Sunnova Energy with over a decade of experience in management roles within the accounts receivables sector.
Current Title at Sunnova Energy
Crystal Padilla currently serves as the Collections Manager at Sunnova Energy. She has been with Sunnova Energy since 2021 and handles the collections operations out of their Houston, Texas office.
Previous Experience at PFS Group
Before joining Sunnova Energy, Crystal Padilla worked as a Customer Service Manager at PFS Group. During her tenure from 2018 to 2021 in the Houston, Texas area, she managed customer service operations and contributed to improving customer satisfaction metrics.
Career at Financial Asset Management Systems, Inc. (FAMS)
Crystal Padilla held several pivotal roles at Financial Asset Management Systems, Inc. (FAMS). She was a Director of Operations for 3 months in 2018 in St. Charles, Missouri, an Operations Manager from 2017 to 2018 in St. Charles, MO, and a Collection Manager from 2009 to 2017 in the Greater St. Louis Area. These roles together spanned multiple years of experience in operations and collections management.
Early Career at Van Ru Credit Corporation
Crystal Padilla began her career as a Supervisor at Van Ru Credit Corporation, where she worked from 2005 to 2009. This role helped her gain essential skills in supervision and team management in the credit sector.
Educational Background
Crystal Padilla has a strong academic background in project management and business administration. She studied Project Management and obtained Lean Six Sigma certification from Villanova University in 2018. She earned a Master of Science in Administration from Lindenwood University in 2018 and a Bachelor of Business Administration (BBA) in 2017 from the same institution. Additionally, she attended Colorado State University from 2002 to 2005.
Expertise in Process Improvements
Crystal Padilla is known for implementing process improvements that have led to significant waste reduction in the accounts receivables industry. Her training in Lean Six Sigma underscores her focus on process efficiency and effectiveness, a trait that has been beneficial throughout her career.
Adaptive Management Style
Crystal Padilla has a strong focus on adaptive management. She tailors her management strategies to meet evolving business needs, ensuring that her teams are agile and responsive to changes in the accounts receivables sector.