Derek Heaton
About Derek Heaton
Derek Heaton is an Analyst, Service Support at Sunnova Energy with over 20 years of experience in IT support.
Current Company
Derek Heaton is currently working at Sunnova Energy as an Analyst in Service Support. He started with the company in 2022 and is based in Houston, Texas, United States. His role involves providing service support to enhance the efficiency and reliability of the company's energy systems.
Past Experience
Before joining Sunnova Energy, Derek Heaton worked as a Technology Support Analyst at Trilogy MedWaste from 2021 to 2022 for 11 months in Houston, Texas. Previously, he held the position of Information Technology Support Specialist at Texas Ear, Nose & Throat Specialists, P.A. for six years, from 2014 to 2020. His earlier roles include being a Consultant at Nixix, LLC from 2012 to 2014, a System Administrator at Black Pearl Exploration from 2007 to 2013, and a System Administrator at Cymraec Exploration from 2006 to 2007, all based in Houston, Texas.
Education and Certifications
Derek Heaton holds a Master of Business Administration (MBA) from The University of Texas at Austin, earned between 1983 and 1985. He also has a Bachelor of Business Administration (BBA) in Finance and Marketing from the University of St. Thomas (TX), completed between 1985 and 1987. His professional certifications include ITIL Foundations and CompTIA A+, indicating his expertise in IT service management and technical support.
IT Project Management
Throughout his career, Derek Heaton has managed over 20 network infrastructure and systems projects. His extensive experience in IT support demonstrates a deep understanding of operational support management. His projects have likely involved various aspects of network and system administration, contributing to the efficiency and reliability of the IT environments he has worked in.
Technical Expertise
Derek Heaton has over 20 years of experience in IT support. This includes roles ranging from System Administrator to Technology Support Analyst. His technical skills are supported by his ITIL Foundations and CompTIA A+ certifications, which certify his proficiency in IT service management and technical support. His career showcases a strong foundation in managing and supporting IT systems.