Alex Wozniak
About Alex Wozniak
Alex Wozniak is the Director of Customer Enablement at Superior Propane, where he has worked since 2021. He has extensive experience in customer experience and shared services, having held various leadership roles in companies such as Ingram Micro and Maple Leaf Foods.
Current Role at Superior Propane
Alex Wozniak serves as the Director of Customer Enablement at Superior Propane, a position he has held since 2021. He operates in the Greater Toronto Area, Canada, focusing on enhancing customer interactions and improving service delivery. His role involves developing strategies that empower customers and streamline processes within the organization.
Previous Experience at Superior Propane
Wozniak previously worked at Superior Propane as the Director of Customer Experience from 2019 to 2021. During this time, he was responsible for overseeing customer service operations and implementing initiatives to enhance customer satisfaction. He also held the position of Director of Shared Services from 2016 to 2019, where he managed various support functions.
Experience at Ingram Micro
Prior to his tenure at Superior Propane, Wozniak worked at Ingram Micro in various roles. He served as Senior Director of Global Shared Service Operations from 2014 to 2015 and as North America Senior Director of Financial Shared Services from 2004 to 2009. Additionally, he was the General Manager of Global Shared Services in Manila, Philippines, from 2009 to 2014, where he successfully transitioned over 700 positions to a captive shared service center.
Educational Background
Wozniak studied at Mohawk College from 1988 to 1990, where he completed a two-year program. His education laid the foundation for his extensive career in customer service and shared services operations.
Diverse Professional Experience
Wozniak has a diverse professional background that spans various functional areas, including inbound and outbound sales, customer service, IT, procurement, and finance. His experience encompasses both customer-facing roles and back-office operations, providing him with a comprehensive understanding of organizational dynamics.