Toufik Zao UI
About Toufik Zao UI
Toufik Zao is a Technical Support professional with a Master's degree in Electrical Engineering from the University of Medea, Algeria. He has expertise in big data solutions and virtualization technologies and currently works at Superna in Ottawa, Ontario, Canada.
Work at Superna
Toufik Zao UI has been employed at Superna since 2020, serving in the role of Technical Support. His responsibilities include providing advanced disaster recovery assessment services by analyzing cluster configurations and generating reports for engineering review. He acts as an escalation point for customer issues, ensuring efficient resolution by monitoring support processes.
Education and Expertise
Toufik Zao UI holds a Master's degree in Electrical Engineering from the University of Medea, Algeria, which he completed from 2004 to 2009. He also earned a One Year Diploma in Telecommunications and Computer Networks from Ecole nationale des transmissions in Algiers, Algeria, from 2012 to 2013. His expertise includes big data solutions with Dell EMC OneFS and virtualization technologies such as vSphere, Hyper V, and Docker.
Background
Toufik Zao UI has a background in technical support and engineering, with a focus on telecommunications and computer networks. His education and professional experience have equipped him with the skills necessary to manage complex technical environments and support advanced IT solutions.
Technical Skills
Toufik Zao UI specializes in deploying and managing Apache solutions, including Kafka, Zookeeper, and Spark. He is also experienced in creating and updating test plans and test cases based on customer requirements or identified issues. His technical skills are complemented by his ability to deliver comprehensive support and assessments in disaster recovery.