Dan Roby
About Dan Roby
Dan Roby serves as the Director of Customer Success at Supplier.io, bringing extensive experience in customer success management from previous roles at companies such as ExpertVoice, Thumbtack, and Monarx. He holds a Bachelor's degree from Bethel University and demonstrates a strong ability in data-driven decision making to improve customer retention and satisfaction.
Current Role at Supplier.io
Dan Roby serves as the Director of Customer Success at Supplier.io, a position he has held since 2024. In this role, he focuses on enhancing customer satisfaction and retention through effective management strategies. His responsibilities include overseeing customer success initiatives and ensuring that clients receive optimal value from Supplier.io's offerings.
Previous Experience in Customer Success
Dan Roby has extensive experience in customer success roles across various organizations. He worked at ExpertVoice in multiple capacities, including Sr. Customer Success Manager and Customer Success Director, from 2012 to 2016. He also held the position of Customer Success / Onboarding Director at Thumbtack from 2018 to 2020. His tenure at Get Bridge as Senior Global Manager of Customer Success lasted from 2021 to 2022, and he was involved with Monarx as Head of Customer Experience from 2023 to 2024.
Education and Academic Background
Dan Roby earned his Bachelor's degree from Bethel University. His educational background has contributed to his understanding of customer success strategies and data-driven decision-making processes, which he applies in his professional roles.
Expertise in Customer Success Management
Dan Roby demonstrates expertise in data-driven decision making aimed at enhancing customer health, retention, and expansion. He has a proven track record in managing customer success teams across diverse sectors, including technology, SAAS, marketing, and non-profit industries. His strengths include strategy, activation, ideation, adaptability, and positivity, as identified by Strengths Finders.
Personal Interests and Skills
In addition to his professional expertise, Dan Roby has a personal interest in baking. This hobby complements his professional strengths in creativity and innovation, allowing him to approach customer success challenges with a unique perspective.