Katherine Staples
About Katherine Staples
Katherine Staples serves as the Director of Managed Services at Supplier.io, a position she has held since 2023. She has extensive experience in implementation and professional services, having previously worked at iCIMS in various managerial roles and at Northwest Airlines as an analyst.
Work at Supplier.io
Katherine Staples has been serving as the Director of Managed Services at Supplier.io since 2023. In this role, she oversees the managed services team, ensuring the delivery of high-quality service to clients. Her responsibilities include managing client relationships and optimizing service delivery processes to enhance customer satisfaction.
Previous Experience at iCIMS
Before joining Supplier.io, Katherine Staples held multiple positions at iCIMS. She worked as a Senior Manager in Implementations Operations from 2021 to 2023, where she focused on streamlining implementation processes. Prior to that, she served as Senior Manager of Professional Services from 2019 to 2021 and as Manager of Professional Services from 2011 to 2021. Her tenure at iCIMS spanned a total of ten years, during which she contributed to the growth and efficiency of the professional services team.
Career at Northwest Airlines
Katherine Staples began her career as an Analyst at Northwest Airlines, where she worked from 2000 to 2009. During her nine years at the company, she gained valuable experience in data analysis and operational processes, laying the foundation for her future roles in management and professional services.
Professional Background
Katherine Staples has a diverse professional background that includes significant experience in managed services, professional services, and operations. Her career spans over two decades, with roles that emphasize leadership and process improvement. This extensive experience has equipped her with a comprehensive understanding of client needs and operational efficiencies.