Paula Sena
About Paula Sena
Paula Sena is a Customer Service Manager at Surefire Local with a background in communication and marketing. She holds a Bachelor of Arts in Communication Arts from Miriam College and has expertise in writing and public speaking.
Work at Surefire Local
Paula Sena has been employed at Surefire Local since 2017, currently holding the position of Customer Service Manager. In this role, she oversees customer service operations and ensures effective communication with clients. Prior to her current position, she worked as a Junior Project Manager at Surefire Local for five months in 2016. Her experience in both roles has contributed to her understanding of customer needs and project management.
Education and Expertise
Paula Sena earned her Bachelor of Arts degree with a major in Communication Arts from Miriam College, where she studied from 2010 to 2014. Her academic background in Communication and Media Studies provides her with the skills necessary for creating clear and effective customer service documentation and communication materials. This educational foundation supports her role in customer service management.
Background in Marketing and Advertising
Paula Sena has a strong background in the marketing and advertising industry, which enhances her capabilities in customer service. This experience allows her to understand customer perspectives and the importance of effective communication in building relationships. Her knowledge in marketing complements her current role, enabling her to address customer inquiries with a comprehensive understanding of the industry.
Skills in Public Speaking
Paula Sena possesses skills in public speaking, which are beneficial in her role as Customer Service Manager. These skills contribute to her ability to communicate effectively with both her team and clients. Public speaking proficiency aids in leadership and enhances her capacity to convey information clearly, fostering a positive customer service environment.