Amanda Skog
About Amanda Skog
Amanda Skog serves as the Principal Customer Experience & Marketing Operations Analyst at Surescripts, where she has worked since 2023. She has extensive experience in customer experience and marketing operations, having previously held various roles at Surescripts and Prime Therapeutics.
Work at Surescripts
Amanda Skog currently serves as the Principal Customer Experience & Marketing Operations Analyst at Surescripts, a position she has held since 2023. In this role, she focuses on enhancing customer experience and optimizing marketing operations. Prior to this, she worked as a Senior Customer Experience Business Systems Analyst at Surescripts from 2021 to 2023, where she contributed to improving customer engagement strategies. Her tenure at Surescripts began with her role as a Senior Integration Management Analyst from 2019 to 2021.
Education and Expertise
Amanda Skog has a diverse educational background. She completed her high school education at Mounds View Senior High School, earning her High School Diploma from 2004 to 2008. She furthered her studies at Century College from 2012 to 2014 and attended Dunwoody College of Technology from 2009 to 2010. Additionally, she studied at the University of Minnesota Duluth for one year in 2008. Amanda possesses advanced reporting skills and has expertise in utilizing tools such as Excel, HubSpot, Salesforce, and Qualtrics to enhance lead processing and reporting accuracy.
Background in Healthcare Operations
Before joining Surescripts, Amanda Skog worked at Prime Therapeutics, where she held several positions from 2014 to 2019. She started as a Clinical Review Assistant for eight months in Edina and progressed to the role of Clinical Review Technician from 2014 to 2018. She then became a Clinical Review Lead Technician from 2017 to 2019 in Eagan, Minnesota. Her experience in healthcare operations has contributed to her analytical skills and understanding of customer experience within the industry.
Skills in Customer Experience Management
Amanda specializes in managing and analyzing Net Promoter Score (NPS) surveys, which are essential for enhancing customer feedback mechanisms. Her role involves utilizing her troubleshooting skills and administering marketing platforms like HubSpot and Qualtrics. These skills enable her to improve lead processing and ensure accurate reporting, which are critical for effective customer experience management.