Swell
Swell offers online reputation, patient experience, and employee experience management solutions, primarily serving the healthcare sector including dental, optometry, and plastic surgery industries.
Services
Swell offers a range of services focused on online reputation management, patient experience management, and employee experience management. Their platform supports automated review generation, detailed analytics reporting, and a unified inbox for communications. Swell employs automation to send review invites and gather feedback at various stages of the patient journey. It also provides customizable survey and feedback tools to enhance patient and employee experiences.
Industries Served
Swell serves multiple healthcare industries, including dental, optometry, pediatrics, dermatology, urgent care, physical therapy, specialty healthcare, med spa, and plastic surgery. The company caters specifically to these sectors by offering tailored solutions that address the unique needs of each field. Swell's platform integrates seamlessly with over 100 healthcare systems to ensure efficient feedback and review processes.
Platform Features
Swell's platform is designed to integrate with over 100 healthcare systems, streamlining feedback and review processes. Key features include automated review generation, detailed analytics reporting, and a unified inbox for improved communication. The platform also supports a private Google API for review generation, ensuring high response rates and effective online reputation management. Additionally, it provides tools for monitoring and responding to reviews across multiple platforms.
Referral Program
Swell offers a referral program where users can earn rewards by referring clinics. Referring a clinic to Swell can earn the referrer a $300 reward. This program is an initiative by Swell to grow its network and encourage existing users to share their positive experiences with others in the healthcare industry.