Tamara Orellana
About Tamara Orellana
Tamara Orellana serves as the Director of Customer Experience at Swing Education, where she has worked in various roles since 2018. She holds a Bachelor's degree in Sociology from California State University-East Bay and is currently pursuing an MBA at Boston University.
Current Role as Director of Customer Experience
Tamara Orellana currently serves as the Director of Customer Experience at Swing Education, a position she has held since 2023. In this role, she focuses on enhancing customer interactions and ensuring a high level of service. Her responsibilities include utilizing data-driven decision-making to identify and address gaps in the customer experience. Orellana's approach emphasizes the importance of understanding user needs to deliver exceptional support.
Previous Experience at Swing Education
Tamara Orellana has a significant history with Swing Education, where she held multiple roles from 2018 to 2023. She began as a Live Support Associate, then advanced to Live Support, Training, and Quality. Orellana later became the Customer Support Manager and subsequently the Head of Customer Experience before her current role. Her tenure at Swing Education spans over four years, during which she implemented a coaching and mentoring approach to improve employee engagement.
Educational Background
Tamara Orellana has a solid educational foundation, having studied at multiple institutions. She earned an Associate's degree in Psychology from Cañada College from 2014 to 2016 and another Associate's degree in Sociology from the same college from 2011 to 2016. Orellana later attended California State University-East Bay, where she completed her Bachelor's degree in Sociology from 2016 to 2018. She is currently pursuing a Master of Business Administration (MBA) at Boston University, expected to complete in 2025.
Expertise in Customer Experience
Tamara Orellana possesses extensive knowledge in identifying gaps in the user journey, which allows her to advocate effectively for users. Her experience in customer support roles has equipped her with the skills necessary to enhance employee confidence and engagement. Orellana's focus on data-driven decision-making enables her to consistently strive for extraordinary support, contributing to improved customer experiences.