Syllable
Syllable, founded in 2016 and based in Mountain View, CA, provides AI-driven automation solutions for healthcare, optimizing patient volume and improving access and outcomes.
Company History
Syllable was founded in 2016 and is headquartered in Mountain View, CA. The company has grown to operate with a hybrid team spread across 12 states. In 2022, Syllable was recognized by CB Insights as one of the top healthcare startups, marking a significant milestone in its growth and industry impact.
AI-Driven Automation Solutions
Syllable specializes in AI-driven automation solutions aimed at optimizing patient volume and capacity, reducing staff burdens, and enhancing patient access and outcomes. The company's technology integrates seamlessly with Electronic Health Record (EHR) systems to enable self-service transactions for appointments and prescription refills. By automating over 70% of hospital calls, Syllable ensures that 35% more callers reach their desired departments and frees up staff to handle 30% more new appointment calls.
Patient Assistant and Patient Assistant Console
Syllable's product lineup includes the Patient Assistant and Patient Assistant Console, both designed to streamline healthcare interactions. The Patient Assistant offers multilingual support and operates 24/7, assisting patients with various needs through HIPAA-compliant AI and natural language processing. This product is trusted by leading health systems such as New York Presbyterian and Houston Methodist.
Acquisition of Actium Health
Syllable expanded its capabilities with the acquisition of Actium Health, which now operates as a division within the company. This acquisition has enhanced Syllable's offerings, allowing for more comprehensive solutions in optimizing patient interactions and operational efficiencies in the healthcare sector.
Integration with Healthcare Systems
Syllable's solutions are designed to integrate smoothly with existing healthcare systems to improve efficiency. The company’s technology automates 35% of calls related to existing appointments and helps in managing a variety of patient interactions, thereby reducing the administrative load on healthcare staff. This integration ensures better resource allocation and improved patient experiences.