Oscar Silva
About Oscar Silva
Oscar Silva is an IT Support Specialist at Symphony in the New York City Metropolitan Area, with extensive experience in various technical and customer service roles.
Current Role at Symphony
Oscar Silva is currently employed at Symphony as an IT Support Specialist, operating in the New York City Metropolitan Area. His role involves a hybrid working setup, combining both remote and on-site responsibilities. Oscar is responsible for resolving IT ZenDesk ticket requests, which include onboarding, offboarding, and systems access for employees. He utilizes tools such as Duo, Okta, and Google Workspace Admin in his daily operations.
Previous Experience at BetterCloud
In 2022, Oscar Silva worked at BetterCloud as an Information Technology Specialist for seven months in New York, New York. His tenure at BetterCloud involved handling various IT-related responsibilities and contributing to the technological support infrastructure of the organization.
Career at WeWork
Oscar Silva had an extensive career at WeWork, where he held several important roles. He worked as a Senior Technology Lead for four months in 2021. Prior to that, he was a Technology Lead from 2016 to 2021, making his total tenure at WeWork approximately five years. Oscar's roles at WeWork saw him manage IT projects and support initiatives within the organization.
Educational Background and Certifications
Oscar Silva pursued higher education at The City College of New York, where he studied Media and Communication Arts and graduated with a Bachelor's degree in 2023 after five years of study. He also attended CUNY Bronx Community College, earning an Associate of Arts and Sciences (A.A.S.) in Media Technology in 2015 after four years. Additionally, Oscar earned a degree in Audio Engineering from the Institute of Audio Research in 2012. His professional qualifications include certifications such as Apple Certified Macintosh Technician (ACMT), Apple Certified Support Professional (ACSP), and OS X Troubleshooting.
Skills and Language Proficiency
Oscar Silva possesses a range of skills crucial for IT support roles, including expertise in using Duo, Okta, and Google Workspace Admin. He developed customer service and communication skills during his time at one of the busiest Apple stores in Grand Central Station. Oscar is proficient in both English and Spanish, which enhances his ability to communicate effectively with a diverse clientele. He enjoys working in customer-facing and back-end support roles, reflecting his versatility in IT support.