Crystal Jones
About Crystal Jones
Crystal Jones is a Product Support Specialist at Symplicity Corporation, where she has worked since 2015. She has a background in employer services and events coordination, having previously worked at the University of Virginia and James Madison University.
Work at Symplicity
Crystal Jones has been employed at Symplicity Corporation as a Product Support Specialist since 2015. In this role, she performs regression testing before new software updates to ensure system stability and functionality. Her responsibilities include collaborating with client relationship specialists, support leads, developers, and management to resolve client issues. Additionally, she provides training to clients and new staff members on specific modules within the Career Services Manager product.
Previous Experience at University of Virginia
Prior to her tenure at Symplicity, Crystal Jones worked at the University of Virginia as an Employer Services and Events Coordinator from 2008 to 2015. In this position, she was responsible for coordinating events and services that facilitated employer engagement with students. This role contributed to her experience in managing client relationships and event coordination.
Education and Expertise
Crystal Jones earned her Bachelor of Science (B.S.) degree from James Madison University, where she studied from 2004 to 2008. Her educational background provided her with foundational knowledge that supports her current role in product support. Additionally, she worked at James Madison University as a Building Manager for Events and Conferences for nine months in 2007 to 2008, further enhancing her skills in event management.
Client Support and Training
In her current role at Symplicity, Crystal Jones plays a key role in client support and training. She collaborates with various teams to address and resolve client issues effectively. Her responsibilities also include providing training sessions for clients and new staff on specific modules within the Career Services Manager product, ensuring users are well-equipped to utilize the software.