Jill J.
About Jill J.
Jill J. is a Client Manager with over 15 years of experience in higher education and technology. She specializes in translating complex technical processes for non-technical users and has held various roles at institutions including Eastern Washington University and the University of Colorado Colorado Springs.
Work at Symplicity
Currently, Jill J. serves as a Client Manager at Symplicity Corporation, a position she has held since 2023. Previously, she worked in the same role from 2015 to 2021 in the Spokane, Washington area. In her capacity as Client Manager, she collaborates with developers, product managers, and designers to enhance client interactions with SaaS applications. Jill acts as a technology translator, effectively communicating complex technical processes to non-technical users. She also partners with end users to develop best practices and standard operating procedures, as well as redesign workflows for increased efficiency.
Education and Expertise
Jill J. has a strong educational background, having studied at Eastern Washington University. She earned a Bachelor of Arts in Communications Studies from 2003 to 2005. Following this, she pursued a Master's degree in Adult Education from the same institution, completing her studies from 2007 to 2012. Her academic training supports her expertise in facilitating both online and in-person training sessions, where she adapts content to meet the needs of trainees.
Background
Jill J. has over 15 years of experience in both administrative support and professional exempt positions within the higher education sector. Her career includes various roles at Eastern Washington University, where she worked as a Program Coordinator, Career Advisor, and Fiscal Specialist between 2006 and 2012. She also served as an Academic Advisor at the University of Colorado Colorado Springs from 2012 to 2015. This diverse background has equipped her with a comprehensive understanding of the educational landscape.
Career Progression
Jill J.'s career has progressed through several key positions in higher education. After starting as a Program Coordinator at Eastern Washington University in 2006, she transitioned to a Fiscal Specialist role in 2007 and then to a Career Advisor from 2009 to 2012. Following her time in Washington, she worked as an Academic Advisor at the University of Colorado Colorado Springs until 2015. Her experience culminated in her role at Symplicity Corporation, where she has focused on client management and technology integration.