Tony Bagalini
About Tony Bagalini
Tony Bagalini serves as the Vice President of Customer Success at Syncro, where he has worked since 2021. He has extensive experience in customer success and technical support, having held senior roles at various companies including Lytx Inc., OneLogin, and Recurly.
Work at Syncro
Tony Bagalini has been serving as the Vice President of Customer Success at Syncro since 2021. In this role, he focuses on enhancing customer satisfaction and loyalty through effective support strategies. His leadership is aimed at fostering a customer-first culture within the organization, which is essential for driving customer engagement and retention.
Previous Experience in Customer Success
Before joining Syncro, Tony Bagalini held several significant roles in customer success. He was the Senior Director of Customer Success at OneLogin from 2015 to 2018, where he contributed to improving customer experiences. He also served as Vice President of Customer Success at Agentology Inc. for one year and as Senior Director of Technical Services at Recurly from 2019 to 2021, where he focused on enhancing product adoption through comprehensive support models.
Technical Support Background
Tony Bagalini has a strong background in technical support, having worked in various capacities before his current role. He was a Senior Manager of Technical Support at Lytx Inc. from 2013 to 2015 and held a similar position at ServiceNow from 2011 to 2014. His experience includes implementing skills-based routing in global customer support centers, which led to increased customer satisfaction.
Education and Expertise
Tony Bagalini studied at SDSU College of Sciences, where he gained foundational knowledge that supports his career in customer success and technical support. His expertise includes implementing training programs for support teams, ensuring they are proficient in the latest trends and best practices, which contributes to high customer advocacy.
Achievements in Customer Satisfaction
Throughout his career, Tony Bagalini has achieved notable success in customer satisfaction metrics. He consistently maintained a Net Promoter Score above 80, indicating strong customer advocacy for the products he supported. His initiatives in fostering a customer-first culture have significantly contributed to increased customer loyalty and satisfaction.