Derek M. Craig
About Derek M. Craig
Derek M. Craig is a Senior Fin Tech Account Executive at Synctera, with extensive experience in the fintech and payments industry. He has a background in marketing and communications and has held various roles in customer engagement and relationship management.
Current Role at Synctera
Derek M. Craig serves as a Senior FinTech Account Executive at Synctera, a position he has held since 2023. He operates in a hybrid work environment based in Chicago, Illinois. In this role, he focuses on developing and managing relationships within the fintech sector, specifically targeting embedded banking solutions. His responsibilities include engaging with clients to understand their needs and delivering tailored solutions that align with the evolving landscape of financial technology.
Previous Experience at Finix
Before joining Synctera, Derek worked at Finix as an Enterprise Account Executive for a period of six months in 2022. His role in Chicago involved engaging with enterprise clients and providing them with innovative payment solutions. This experience contributed to his understanding of the fintech industry and enhanced his skills in account management and client relations.
Background in Customer Engagement
Derek has a strong background in customer engagement and relationship management. He began his career at Medulla LLC, where he worked as a Senior Customer Engagement Representative from 2013 to 2015. He later transitioned to Easy Pay Solutions, where he held two roles: Account Executive from 2015 to 2020 and Relationship Manager from 2020 to 2022. This progression allowed him to develop extensive expertise in managing client relationships and understanding customer needs across different industries.
Education and Qualifications
Derek completed his high school education at Neuqua Valley High School from 2001 to 2005. He then pursued higher education at DePaul University, where he studied Marketing & Communications and earned a Bachelor of Arts degree from 2007 to 2011. His educational background provides a foundation for his career in account management and customer engagement within the fintech sector.
Experience in Fintech and Payments Industry
Derek has extensive experience in the fintech and payments industry, focusing on embedded banking solutions. His roles have allowed him to work in hybrid environments, combining both in-office and remote work. This adaptability has equipped him with the skills necessary to navigate the complexities of the fintech landscape and meet the demands of clients in a rapidly evolving market.