Adelina Barrera
About Adelina Barrera
Adelina Barrera is a Customer Care Coordinator at Synovus, where she has worked since 2020. She has extensive experience in quality evaluation and client account management, having held various roles in the customer service and quality control sectors.
Work at Synovus
Adelina Barrera has been employed at Synovus since 2020, serving as a Customer Care Coordinator I. In this role, she collaborates with department supervisors to address client account management concerns and ensure adherence to standard operating procedures (SOPs). Prior to her current position, she worked as a Customer Care Specialist at Synovus for five months in 2019. Her experience at Synovus highlights her commitment to client satisfaction and operational excellence.
Current Role at Anderson Business Advisors
Since 2021, Adelina Barrera has held the position of Quality Control Specialist at Anderson Business Advisors. In this role, she audits a high volume of client accounts to ensure compliance with client flow and fulfillment SOPs. Her responsibilities include monitoring communication on client accounts to meet client expectations consistently. This position reflects her expertise in quality control and client management.
Previous Experience at BPA Quality
Adelina Barrera worked at BPA Quality (North America) from 2014 to 2019. During her time there, she held multiple roles, including Independent Quality Evaluator and GRC Analyst. As an Independent Quality Evaluator, she assessed quality standards, while as a GRC Analyst, she focused on governance, risk, and compliance. Her tenure at BPA Quality contributed to her skills in quality evaluation and compliance management.
Technical Experience at Apple
Adelina Barrera served as a Tier 2 Senior Technical Advisor at Apple from 2012 to 2014. In this role, she provided advanced technical support to customers, addressing complex issues and ensuring high levels of customer satisfaction. Her experience at Apple enhanced her technical skills and customer service abilities, which she has applied in her subsequent roles.
Education and Expertise
Adelina Barrera studied at Washington State University, where she focused on Fine and Studio Arts, achieving a degree in Liberal Arts. Her educational background provides her with a unique perspective and skill set that complements her professional experience in customer care and quality control.