Susan Adams, Cbcp
About Susan Adams, Cbcp
Susan Adams is a Commercial Payments Product Manager and Business Continuity Facilitator for Treasury Management at Synovus, where she has worked since 2017. She specializes in developing strategies for commercial payment products and ensuring effective crisis management and business continuity plans.
Current Role at Synovus
Susan Adams serves as the Commercial Payments Product Manager and Business Continuity Facilitator for Treasury Management at Synovus. In this role, she has been responsible for developing and implementing strategies for marketing commercial payment products. She coordinates with various departments to ensure the timely delivery of these products and oversees the establishment of safety plans and crisis management strategies for her business unit.
Previous Experience at Synovus
Adams has held multiple positions at Synovus over the years. She worked as a Help Desk Analyst in Application Support from 2006 to 2009, followed by a role as Manager of Operations from 2002 to 2006. After her time as a Help Desk Analyst, she served as a Business System Analyst and Synergy and Kofax Administrator from 2009 to 2012. Additionally, she was a Business Continuity Planner from 2012 to 2017, where she focused on developing and testing business continuity plans.
Education and Certification
Susan Adams studied at the Disaster Recovery Institute International, where she achieved the Certified Business Continuity Professional (CBCP) designation from 2014 to 2015. This certification underscores her expertise in business continuity planning and crisis management, which she applies in her current role at Synovus.
Product Training and Support
In her current position, Adams provides product training for Treasury Management sales and product staff, as well as operational and customer support partners. Her training initiatives help ensure that team members are well-equipped to support commercial payment products and meet customer needs effectively.
Crisis Management and Business Continuity Planning
Adams is responsible for completing and testing Business Continuity Plans and emergency call trees. These efforts are crucial for ensuring successful operations during crisis situations, demonstrating her commitment to maintaining business resilience and operational integrity.