Susan Warner
About Susan Warner
Susan Warner serves as the Director of Technology at Synovus, where she has been employed since 2023. With a background in computer programming and extensive experience in technology management, she coordinates disaster recovery planning and enhances system functionalities.
Work at Synovus
Susan Warner has been serving as the Director of Technology at Synovus since 2023. In this role, she operates in a hybrid work environment based in Columbus, Georgia. Her responsibilities include coordinating disaster recovery test planning and execution, which ensures system stability and mitigates risks. Warner also oversees governance for all production deployments, focusing on risk analysis and collision aversion to maintain system stability.
Education and Expertise
Susan Warner achieved her Associate's degree from Truckee Meadows Community College in 2000. She furthered her education at DeVry University, where she studied Computer Programming and earned a Bachelor of Science degree from 2000 to 2003. Her educational background provides a strong foundation for her technical expertise in technology management and system optimization.
Background
Prior to her current role at Synovus, Susan Warner worked at Cox Communications for a total of 18 years. She held the position of Senior Manager, Technology from 2012 to 2022, where she developed and optimized Service Now tools using Agile sprint cycles. Earlier in her career at Cox Communications, she served as Development Engineer III, Technology from 2004 to 2012.
Achievements
During her tenure at Cox Communications, Susan Warner led the implementation of a human resources onboarding system to enhance efficiency in new hire processes. She also facilitated multiuser incident triage processes, collaborating with internal IT and product partners to resolve major issues efficiently. Her focus on improving functionality and reporting capabilities has contributed to operational effectiveness.