Tiana Trice
About Tiana Trice
Tiana Trice is an Operations Process Analyst at Synovus, where she focuses on enhancing customer service experiences through process improvements. She holds a Bachelor's degree in Biology from Florida International University and has a background in customer service roles within the financial sector.
Work at Synovus
Tiana Trice has been serving as an Operations Process Analyst at Synovus since 2021. In this role, she focuses on enhancing customer service experiences through process improvements. Prior to her current position, she worked as a Customer Care Coordinator from 2020 to 2021 and as a Customer Care Specialist from 2019 to 2020. Her experience at Synovus spans various roles that emphasize customer service and operational efficiency.
Education and Expertise
Tiana Trice earned her Bachelor's degree in Biology/Biological Sciences from Florida International University, where she studied from 2014 to 2021. She also holds an Associate of Arts degree in General Education from Seminole State College of Florida, completed in 2014. Her educational background supports her expertise in operations analysis, which contributes to the efficiency of business processes.
Background
Before joining Synovus, Tiana Trice worked at CardWorks as a Customer Service Representative from 2018 to 2019. This role provided her with foundational experience in customer service. Her career at Synovus began in 2019, where she advanced through various customer service roles, demonstrating her capability in managing customer interactions and improving service delivery.
Achievements
Tiana Trice has a strong track record of exceeding productivity goals in both sales and service roles. Her performance in these areas reflects her commitment to enhancing customer experiences and operational effectiveness.