Karlo Brozović
About Karlo Brozović
Karlo Brozović is a Customer Success Manager with extensive experience in customer success, project management, and sales. He has worked at Infobip since 2016 and has a background in business analysis and student work at PBZ.
Current Role at Infobip
Karlo Brozović currently serves as an Account Manager at Infobip, a position he has held since 2016. In this role, he focuses on managing client relationships and ensuring customer satisfaction. His responsibilities include guiding partners toward structured M365 governance and facilitating secure collaboration. His extensive experience in customer success and project management supports his efforts in enhancing the customer journey.
Previous Experience at Infobip
Before his current role, Karlo worked at Infobip as a Business Analyst for a brief period in 2016. During these three months, he contributed to various analytical tasks that supported the company's operational goals. This experience laid the groundwork for his subsequent transition into account management.
Education Background
Karlo Brozović studied at Tehničko Veleučilište u Zagrebu, where he completed his Bachelor's degree. His studies spanned from 2007 to 2013, totaling six years of education. This academic background provided him with foundational knowledge relevant to his career in technology and customer success.
Early Career at PBZ
Karlo began his professional journey as a student worker at PBZ, where he was employed from 2008 to 2013. Over the course of five years, he gained valuable experience that contributed to his understanding of the business environment and customer interactions.
Expertise in Customer Success and Sales
Karlo possesses international experience in customer success, project management, and sales. He is particularly enthusiastic about the B2B SaaS customer journey, focusing on optimizing client experiences and driving engagement. His expertise enables him to effectively lead initiatives that enhance customer satisfaction and loyalty.