Gaurav Sharma
About Gaurav Sharma
Gaurav Sharma is an Operational Excellence Manager at T-Systems ICT India Pvt. Ltd. with extensive experience in quality assurance and management roles at Wipro Technologies.
Work at T-Systems ICT India Pvt. Ltd.
Gaurav Sharma serves as the Operational Excellence Manager at T-Systems ICT India Pvt. Ltd. since 2021. In this role, he focuses on enhancing operational processes and driving efficiency within the organization. His responsibilities include implementing strategies that align with the company's goals and ensuring quality standards are met across various projects.
Previous Experience at Wipro Technologies
Prior to his current role, Gaurav Sharma worked at Wipro Technologies for several years in various capacities. He began as a Customer Care Representative from 2004 to 2006, then progressed to Team Manager from 2006 to 2009. He continued to advance his career as an Assistant Manager from 2009 to 2013, and later as a Quality Assurance Manager from 2013 to 2021. His experience at Wipro Technologies spans multiple locations, including Pune, Mumbai, and Cebu.
Education and Expertise
Gaurav Sharma holds a Bachelor of Commerce (BCom) degree from D Y Patil College. His educational background has equipped him with a strong foundation in business principles, which he applies in his professional roles. Additionally, he has developed expertise in operational excellence and quality assurance throughout his career.
Achievements in Quality Management
Gaurav Sharma has received notable awards for his contributions to quality management. He was awarded the Best Black Belt award by the Chief Quality Office, recognizing his proficiency in quality improvement methodologies. He also received the Best Customer Value delivered award at the World Quality Congress Awards, highlighting his commitment to enhancing customer satisfaction through quality initiatives.
Implementation of Service Quality Assurance Frameworks
In his professional journey, Gaurav Sharma has implemented end-to-end Service Quality assurance frameworks for large and complex infrastructure deals. This initiative demonstrates his ability to manage quality processes effectively and ensure that service delivery meets established standards.