Parthiban Ramasamy
About Parthiban Ramasamy
Parthiban Ramasamy is the Director of the Auto Vertical at T-Systems ICT India Pvt. Ltd., with extensive experience in IT service delivery and project management across multiple global companies.
Work at T-Systems ICT India Pvt. Ltd.
Parthiban Ramasamy serves as the Director of the Auto Vertical at T-Systems ICT India Pvt. Ltd. since 2016. In this role, he focuses on establishing effective governance across services to ensure operational stability, aiming for zero surprises or outages. He leads initiatives that transform service delivery models, shifting from staff augmentation to a Managed Services approach, which enhances efficiency and provides long-term benefits to customers.
Education and Expertise
Parthiban Ramasamy holds a Post Graduate Diploma in Management with a specialization in Operations Management from the Symbiosis Institute of Management Studies, completed between 2002 and 2004. He also earned a Bachelor of Technology (B.Tech.) in Electronics and Telecommunication Engineering from Karnataka State Open University from 2011 to 2014. Additionally, he obtained a Diploma in Electronics & Communication Engineering from the Board of Technical Education of Tamilnadu from 1984 to 1987.
Background
Parthiban Ramasamy has a diverse professional background with extensive experience in project management and IT services. He has held various roles in multiple organizations, including IBM, where he was a Senior Project Manager, and Hewlett-Packard, where he served as a Project Delivery Manager. His career spans several countries, including India, South Africa, and the UAE, showcasing his adaptability and global perspective in the technology sector.
Achievements
Parthiban Ramasamy established the ITO foundation program in India, which significantly built capabilities and transformed services, generating over 1.5 million Euros in annual revenue. He achieved a 30% improvement in efficiency by implementing a Next Generation framework that incorporates analytics, automation, and process simplifications. His leadership in Shared Infrastructure services supports various units, ensuring a 24x7 operational model.
Previous Work Experience
Before his current role, Parthiban Ramasamy worked in various capacities across notable companies. He was a Group IT Executive at Jasco in South Africa, a Consultant at Future Focus FZE in the UAE, and a Project, Program Manager at PC Solutions Pvt Limited in India. His early career included roles as a Customer Service Engineer and Area Manager, contributing to his comprehensive understanding of customer support and service delivery.