Rohit Kumar Sharma
About Rohit Kumar Sharma
Rohit Kumar Sharma is a Program Manager at T-Systems ICT India Pvt. Ltd., specializing in ServiceNow and IT service management with over 18 years of international experience.
Current Role at T-Systems ICT India Pvt. Ltd.
Rohit Kumar Sharma currently serves as a Program Manager for ServiceNow at T-Systems ICT India Pvt. Ltd. He has been in this role since 2019, working in the Pune area. In this position, he focuses on managing and delivering ServiceNow projects, leveraging his extensive experience in IT service management.
Previous Experience at Syngenta
Prior to his current role, Rohit worked at Syngenta in various capacities. He served as Design Lead (Platform Owner - ServiceNow) from 2017 to 2019 and as Global Service Delivery Manager from 2014 to 2016. His tenure at Syngenta was marked by his involvement in ITSM solution development and service delivery management.
Career Background in IT Management
Rohit has over 18 years of international experience in IT management, having worked across multiple countries including Australia, Europe, India, the US, and Canada. His career includes roles at CMC Limited as an Information Associate, Atos as a Service Delivery Manager, and Mphasis as a Project Manager, where he contributed to various IT service management projects.
Education and ITIL Accreditation
Rohit is accredited as an ITIL Expert, which demonstrates his high level of expertise in IT service management practices. This accreditation supports his ability to manage and transform IT service processes effectively, aligning with both customer needs and organizational goals.
Specialization in Digital Transformation
Rohit specializes in digital transformation and process automation. He has a proven track record in delivering large-scale ITSM tool transformation programs, focusing on converting customer ideas into actionable digital solutions while ensuring alignment with internal organizational objectives.