Sarah Francis
About Sarah Francis
Sarah Francis is a Service Chain Operations Manager - Downstream at T-Systems ICT India Pvt. Ltd. in Bengaluru, India, with a background in Business Administration and Management.
Current Role as Service Chain Operations Manager
Sarah Francis currently holds the position of Service Chain Operations Manager - Downstream at T-Systems ICT India Pvt. Ltd. She has been in this role since 2020. Her responsibilities include overseeing service chain operations, ensuring efficiency, and managing operational processes within the downstream sector.
Previous Experience at T-Systems ICT India Pvt. Ltd.
Prior to her current role, Sarah worked at T-Systems ICT India Pvt. Ltd. as an Operations Manager from 2018 to 2019. During her tenure, she contributed to the management of operations, focusing on improving service delivery and operational performance.
Experience at IBM as Service Level Manager
From 2013 to 2018, Sarah served as a Service Level Manager at IBM in the Bengaluru Area, India. In this role, she was responsible for managing service levels and ensuring that client expectations were met through effective service management strategies.
Education in Business Administration
Sarah Francis earned her Bachelor of Business Administration (BBA) from Karnataka University, Dharwad, where she studied from 1997 to 2000. Her education provided her with a strong foundation in business administration and management principles.
Postgraduate Studies in Finance and International Business
She furthered her education by obtaining a Post Graduate Diploma in Business Administration (PGDBA) from M.S. Ramaiah Institute of Management, studying Finance and International Business from 2000 to 2002. This program enhanced her expertise in financial management and international business practices.