Veera G.
About Veera G.
Veera G. is a Product Lead (Operations) at T-Systems ICT India Pvt. Ltd. with extensive experience in IT service management, product management, and client engagement across various industries.
Current Role at T-Systems ICT India Pvt. Ltd.
Veera G. currently serves as Product Lead (Operations) at T-Systems ICT India Pvt. Ltd. in the Greater Bengaluru Area. In this role, Veera focuses on operational leadership and product management, leveraging expertise in Agile methodologies and IT service management. The position emphasizes the exploration of disruptive technologies, including AiOPS and Robotic Process Automation, to enhance operational efficiency.
Previous Experience at Boeing
Prior to joining T-Systems, Veera G. worked at Boeing as a Service Management Specialist in Product Management from 2016 to 2020. Based in Bengaluru, Karnataka, India, Veera contributed to service management initiatives, applying skills in client engagement and operational excellence during this four-year tenure.
Educational Background and Certifications
Veera G. has a solid educational foundation with a Master of Science (MS) in Computer and Information Sciences from California University of Management and Sciences, completed from 2013 to 2015. Additionally, Veera obtained a Certificate in Project Management from the University of California, Los Angeles, between 2015 and 2016. Furthering professional development, Veera completed a Certificate in Product Management through upGrad.com from 2018 to 2019.
Diverse Professional Experience
Veera G. has accumulated extensive experience across various sectors, including fintech, digital aviation, e-commerce, and telecom. Previous roles include Software Engineer at Fidelity Investments, IT Analyst at Tata Consultancy Services, and Senior Application Support Specialist at Bank of America. Each position contributed to a diverse skill set in product management and operational support.
Key Projects and Implementations
Throughout the career, Veera G. has led significant projects, such as implementing a CRM product for Westlake Financial Services, which integrated social networks and Salesforce APIs to improve loan processing. Additionally, Veera developed a Tableau-based future state architecture tool that automated metrics reporting and strategic roadmaps for 14 service areas, showcasing a commitment to innovation and efficiency.