Michelle Garside
About Michelle Garside
Michelle Garside is the Director of Support at Tackle.io, with extensive experience in marketplace experience and risk management. She has held various leadership roles at Upwork, PayPal, and Sitel, and also runs a successful freelance photography business.
Current Role at Tackle.io
Michelle Garside serves as the Director of Support at Tackle.io, a position she has held since 2022. In this role, she focuses on enhancing customer service capabilities and improving workflows for her team. Her leadership includes implementing new tools and support systems that streamline processes and increase efficiency within the support department.
Previous Experience at Upwork
Prior to her current role, Michelle worked at Upwork as the Head of Marketplace Experience from 2011 to 2022. During her 11 years there, she managed a team of up to 30 Merchant Risk Management Specialists. Her responsibilities included mitigating fraud and credit risk across various regions, including North America, South America, Australia, and Europe.
Professional Background in Financial Services
Michelle's experience in the financial services sector includes a decade-long tenure at PayPal as Senior Manager of Merchant Solutions from 2001 to 2011. In this role, she contributed to merchant services and solutions, further developing her expertise in risk management and customer service. Earlier in her career, she also worked as an Account Manager at Sitel from 1997 to 1999.
Education and Qualifications
Michelle holds a Bachelor of Science in Management Human Resources from Bellevue University, which she completed from 2001 to 2005. She also earned an MBA in International Business & Marketing from Bellevue University in 2006. Additionally, she obtained a Substitute Teaching Authorization from Iowa Western Community College in 2015.
Teaching Experience
Michelle has experience in education as a Non-Credit Adjunct Instructor at Metropolitan Community College from 2005 to 2007. In this role, she contributed to the Professional Development program, sharing her knowledge and expertise with students.