Betsy Robinson
About Betsy Robinson
Betsy Robinson is a Call Center Team Lead at Talkiatry with a background in psychology and extensive experience in call center operations.
Current Role at Talkiatry
Betsy Robinson is currently serving as the Call Center Team Lead at Talkiatry, a position she has held since 2022. In this role, she manages and coordinates a team of call center representatives, ensuring smooth operations and effective communication with clients. Her responsibilities likely include overseeing daily call center functions, training staff, and implementing strategies to improve customer service and efficiency.
Previous Experience at Murfreesboro Medical Clinic & SurgiCenter
Before joining Talkiatry, Betsy Robinson was employed at Murfreesboro Medical Clinic & SurgiCenter. She worked there from 2017 to 2022, starting as a Call Center Receptionist for two years and then moving into the role of Training Assistant. As a Call Center Receptionist, she managed incoming calls, scheduled appointments, and provided information to patients. Later, as a Training Assistant, she was likely involved in developing and delivering training programs for new hires and existing staff, helping to enhance their skills and knowledge.
Education and Degree
Betsy Robinson obtained her Bachelor of Psychology from Middle Tennessee State University (MTSU), where she studied Counseling Psychology. Her academic career spanned from 1993 to 1997. The knowledge and skills gained from this educational background have likely contributed to her expertise in managing call center operations and training programs within the healthcare industry.