Shaena Francis
About Shaena Francis
Shaena Francis is the Director of Patient Experience at Talkiatry, with a background in public administration and sociology, and extensive experience in healthcare management.
Title
Shaena Francis holds the title of Director of Patient Experience at Talkiatry. In this role, she is responsible for overseeing initiatives designed to improve patient satisfaction and experience within the healthcare setting.
Current Role at Talkiatry
Since 2021, Shaena Francis has been serving as the Director of Patient Experience at Talkiatry. Her responsibilities include implementing strategic initiatives to enhance patient satisfaction and ensuring an optimal patient care experience.
Previous Roles in Healthcare
Shaena Francis has held several roles in the healthcare industry. From 2017 to 2021, she served as General Manager at Schweiger Dermatology Group. Prior to that, she was the Assistant Program Director at the Center for Urban Community Services from 2014 to 2017. She also worked as a Staff Assistant and Referral Coordinator at STAR Health Center from 2008 to 2014.
Education and Expertise
Shaena Francis graduated with a Bachelor of Arts (BA) in Sociology from the University of Richmond in 2008. She then pursued a Master of Public Administration (M.P.A.) from the Metropolitan College of New York, completing her degree in 2013.
Contributions at SUNY Downstate Medical Center
During her tenure at SUNY Downstate Medical Center, Shaena Francis implemented patient feedback mechanisms and developed strategic initiatives to improve service delivery. She organized workshops and training sessions for staff to enhance patient interaction skills and collaborated with cross-functional teams to streamline patient care processes.