Steve Di Gioia
About Steve Di Gioia
Steve Di Gioia serves as the Head of Customer Success at Taulia LLC, where he leads a team focused on proactive account management. He has extensive experience in customer engagement and organizational process development, having previously held leadership roles at GT Nexus, Inc. and NYK Line.
Work at Taulia
Steve Di Gioia has served as the Head of Customer Success at Taulia LLC since 2016. In this role, he leads a team of Business Consultants dedicated to proactive account management and structured data-driven reviews. His responsibilities include engaging directly with customers from the point of sale through the delivery of business programs, ensuring that client needs are met effectively.
Previous Experience
Before joining Taulia, Steve Di Gioia worked at GT Nexus, Inc. as Vice President of Professional Services from 2000 to 2016. He also held the position of Regional Manager at NYK Line from 1989 to 1997. His extensive experience in customer service and management spans over two decades.
Education and Expertise
Steve Di Gioia studied at the University of Richmond - Robins School of Business, where he earned a Bachelor of Science in Business Administration with a focus on International Marketing and Management from 1985 to 1989. His educational background supports his expertise in organizational process development and change management.
Leadership and Team Management
As Head of Customer Success at Taulia, Steve Di Gioia leads a team focused on enhancing customer experiences through structured approaches. His leadership emphasizes proactive engagement and data-driven methodologies, contributing to the overall success of customer relations.