Amanda Rodgers
About Amanda Rodgers
Amanda Rodgers serves as the Director of Customer Experience at TaxBit, where she has worked since 2021. With a strong background in risk management and vendor relationships, she advocates for a people-first culture and possesses expertise in SaaS, PaaS, and cloud technologies.
Work at TaxBit
Amanda Rodgers has been serving as the Director of Customer Experience at TaxBit since 2021. In this role, she focuses on enhancing customer interactions and ensuring a positive experience for users of TaxBit's products. Her leadership in customer experience is informed by her extensive background in risk management and vendor relationships. TaxBit is based in Draper, Utah, where Amanda contributes to the company's mission of simplifying cryptocurrency tax compliance.
Education and Expertise
Amanda Rodgers attended Columbia Basin College, where she studied Business Administration Management with a focus on Consumer Marketing from 2007 to 2008. Her educational background supports her expertise in software as a service (SaaS), platform as a service (PaaS), and cloud technologies. This knowledge is integral to her role in customer experience, as it allows her to understand and address the needs of customers effectively.
Background
Amanda Rodgers has a diverse professional background, having worked in various roles at Amazon from 2009 to 2019. Her positions included Customer Service Supervisor, Sr. Customer Service Manager, and Customer Experience Program Manager in Transaction Risk Management. She also held the role of Business Operations Program Manager for Amazon Pay. Prior to her tenure at Amazon, she worked at Sears Holdings Corporation as Pricing and Signing Manager. Additionally, she served as Director of Supportability for Microsoft’s Digital Customer Solutions from 2019 to 2021.
Achievements
Throughout her career, Amanda Rodgers has advocated for a people-first culture that emphasizes empathy, authenticity, integrity, and creativity. She focuses on breaking through barriers that are often considered impossible, reflecting her non-traditional career path inspired by a childhood dream of becoming an astronaut. Her commitment to customer experience and risk management has positioned her as a leader in her field.