Isabella Travassos
About Isabella Travassos
Isabella Travassos serves as the Customer Excellence Team Lead at TaxBit, where she has implemented initiatives to enhance customer satisfaction and streamline service processes. She holds a Bachelor of Arts in Psychology from Utah Valley University and has a background in customer service and training across various roles.
Current Role at TaxBit
Isabella Travassos currently serves as the Customer Excellence Team Lead at TaxBit, a position she has held since 2022 in Draper, Utah. In this role, she oversees the customer support team, focusing on enhancing customer satisfaction and streamlining service processes. She has developed training programs for new hires, aiming to improve their onboarding experience. Additionally, she has organized workshops that emphasize empathy and communication skills within the team.
Previous Experience at TaxBit
Isabella Travassos worked at TaxBit in various roles from 2021 to 2022. Initially, she served as a Product Specialist for nine months, where she implemented a customer feedback system that significantly improved customer satisfaction scores. Later, she transitioned to the role of Concierge Senior Customer Support for five months, contributing to customer service excellence.
Experience at Vivint
Prior to her tenure at TaxBit, Isabella Travassos worked at Vivint from 2019 to 2021. She held the position of Account Creation and Services for two years and later became a Performance Specialist in the same department for six months in 2021. Her roles involved enhancing customer service processes and improving overall customer experiences.
Educational Background
Isabella Travassos completed her high school education at Timpanogos High School, earning a High School Diploma from 2016 to 2019. She then pursued higher education at Utah Valley University, where she studied Psychology and obtained a Bachelor of Arts degree from 2019 to 2022.
Mentorship and Volunteering
Isabella Travassos has volunteered as a mentor for junior team members, providing guidance on career development and customer service best practices. Her mentorship efforts focus on fostering professional growth and enhancing the skills of less experienced colleagues.