Carolina Liriz Gonçalves
About Carolina Liriz Gonçalves
Carolina Liriz Gonçalves is a Customer Experience Manager at Teads, where she has worked since 2021. She has a diverse background in media and marketing, with previous roles at several agencies including VMLY&R and AlmapBBDO.
Current Role at Teads
Carolina Liriz Gonçalves serves as the Customer Experience Manager at Teads. She has been in this role since 2021, contributing to the company's commitment to enhancing customer satisfaction and engagement. Her responsibilities include overseeing customer interactions and ensuring that the services provided meet client expectations.
Previous Experience in Media and Marketing
Prior to her current position, Carolina held various roles in media and marketing. She worked at VMLY&R as a Supervisora de Mídia for 11 months from 2020 to 2021. Before that, she was a Media Coordinator at AlmapBBDO for 10 months from 2018 to 2019, and she also served as a Media Supervisor at the same agency from 2019 to 2020. Her experience includes working as a Media Analyst at Infracommerce and as an E-mail Marketing and CRM Analyst at Agência Conversion.
Educational Background in Marketing and Customer Experience
Carolina studied Advertising and Marketing at Mackenzie Presbyterian University, completing her degree from 2012 to 2016. She furthered her education by achieving a certification in Customer Experience Management from FIAP in 2021. Additionally, she has completed courses in Emotional Intelligence at Escola Conquer and High Performance Digital Marketing Management at ComSchool.
Skills in Digital Marketing and SEO
Carolina has developed a strong foundation in digital marketing and SEO. She worked as an SEO Analyst at Agência Conversion for 10 months from 2015 to 2016. She also completed a course in Creative Writing for the Web at ComSchool in 2017, which complements her skills in crafting effective marketing content.
Language Proficiency and International Experience
Carolina has a background in language studies, having achieved proficiency in English through her studies at Wizard by Pearson from 2010 to 2014. She also studied Intensive General English in Sydney, Australia, from 2012 to 2013. This international experience enhances her communication skills in a global business environment.