Taly Czeresnia Wakrat Bergmann
About Taly Czeresnia Wakrat Bergmann
Taly Czeresnia Wakrat Bergmann is a Customer Experience Manager at Teads, with extensive experience in customer service and digital media roles across various companies in Brazil and Israel. She has a background in marketing and communication, holding a postgraduate degree from Faculdade Cásper.
Current Role at Teads
Taly Czeresnia Wakrat Bergmann serves as the Customer Experience Manager at Teads since 2021. In this role, she manages a portfolio of over 30 clients, acting as the primary point of contact for post-sale communication. She is responsible for training and assisting customers in using Teads' self-serve platform. Additionally, she optimizes digital advertising campaigns based on clients' media KPIs and creates post-campaign reports to present results and suggest next steps to clients.
Previous Work Experience
Prior to her current position, Taly held various roles in customer service and digital media. She worked at Collinson as a Customer Success Manager from 2019 to 2021 and at Getty Images as a Customer Service Associate from 2017 to 2018. Taly also gained experience at Ogilvy & Mather, where she served as a Digital Media Assistant and Intern. Other notable positions include Digital Account Executive at Jotacom Comunicação and Sales Account Executive at Editora Globo.
Education and Qualifications
Taly studied at Faculdade Cásper, where she earned a Pós Graduação in Marketing e Comunicação Publicitária from 2015 to 2016. She also attended Faculdade Cásper Líbero, achieving a degree in Comunicação Social with a focus on Rádio e TV from 2009 to 2012. Her educational background supports her expertise in customer experience and digital media.
Skills and Responsibilities
In her role, Taly is skilled in optimizing digital advertising campaigns and assisting sales teams in maximizing the use of Teads' products and solutions. She is responsible for creating detailed post-campaign reports that highlight results and provide strategic recommendations. Her experience in managing client relationships and training customers enhances her effectiveness in her current position.
Volunteer Experience
Taly has a history of volunteer work, including a position as a Writer at Rádio Gazeta AM in 2009. This role allowed her to develop her writing and communication skills, contributing to her overall professional development in the media and customer service sectors.