Heather Gonzalez
About Heather Gonzalez
Heather Gonzalez serves as the Director of Customer Experience at TeamSnap, bringing over 15 years of experience in people development and organizational leadership. She is dedicated to building high-performing teams and enhancing business results while ensuring employee engagement and satisfaction.
Current Role at TeamSnap
Heather Gonzalez serves as the Director of Customer Experience at TeamSnap, a position she has held since 2022. In this role, she focuses on enhancing customer engagement and satisfaction. Her responsibilities include developing strategies to build high-performing teams that drive business results while ensuring a positive customer experience.
Previous Experience in Customer Care
Before joining TeamSnap, Heather Gonzalez held several leadership positions in customer care. She worked at FloSports as the Director of Customer Care for seven months in 2019. Prior to that, she was with Grubhub, where she served as Director of Care for four months and as Care Manager for three years. Her experience in these roles contributed to her expertise in managing customer service operations.
Background in Organizational Leadership
Heather Gonzalez has over 15 years of experience in people development and organizational leadership. Her career began at Matrix Group Ltd, where she held various positions, including Call Center Supervisor and Customer Service Manager. This foundational experience has equipped her with the skills necessary to lead teams effectively and drive engagement.
Education and Professional Certification
Heather Gonzalez studied at the University of South Florida from 1996 to 1999. She holds a Senior Professional in Human Resources (SPHR) certification, which signifies her advanced knowledge and expertise in human resources management. This certification supports her focus on talent engagement and development.
Passion for Talent Engagement and Inclusiveness
Heather Gonzalez is passionate about fostering inclusiveness and driving talent engagement within organizations. She approaches data with curiosity to uncover insights that can inform change planning and management. Her commitment to these areas is evident in her leadership style and team-building efforts.